Refund policy

Our Guarantee 

We provide our customers with the highest quality merchandise and customer service. If you are not completely satisfied with your items contact Customer Services on (04) 586-2245 (option 2 / Office) within 5 days of receiving your order and they will inform you if you may return them for a refund, exchange, or store credit. This return may come at your own cost and/or may involve a return fee depending on the nature of the return. Non-consumable returned items must be unused, in their original condition and their original packaging. 

Risk AND Title 

Ownership and legal and equitable title to the goods will pass to the customer upon receipt of payment in full by Ripe coffee Company Ltd. 

Risk of any loss, damage or deterioration of or to any goods purchased from this website passes to the customer on delivery to the delivery company. 

Consumer Guarantees Act/Warranty 

If you purchase the goods, or have indicated that the purchase of the goods is, for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 (Act) will not apply. If you are acquiring the goods for purposes other than for business, nothing in these Terms and Conditions of Sale limits, in any way, the terms of the Act. 

Subject to the Act: 

Goods supplied will be subject to the terms and conditions of the warranties and the guarantees provided by their respective manufacturer’s warranty; and to the extent allowed by applicable law, all conditions, descriptions, representations, warranties and guarantees, whether express or implied, by statute, trade or otherwise, in relation to the goods is expressly excluded. 

Limitation of Liability and Indemnity 

Subject to the above clause, the liability of the Company for the loss or damage or injury arising directly or indirectly from any defect of the goods supplied through this website is limited to replacement or repair of the goods, or to damages not exceeding the price of such defective goods at the option of Ripe Coffee Company Ltd. We shall not be liable for any loss, damage, or injury caused by improper or incorrect operation or use of the goods supplied. We shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever. 

The customer shall indemnify us, our employees, officers, agents and contractors from and against any loss, costs, claims, damages, expenses (including legal costs and expenses on a solicitor/client basis), liabilities, proceedings or demands, whether direct or indirect, incurred or suffered by any of them as a result of your improper or incorrect use or care of the goods.